Customer Service Delivery Driver

About the role

The position involves close collaboration with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. Responsibilities include delivering products to customers from Sherwin-Williams stores in a safe and timely manner.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Absorb and unload items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Qualifications

• Minimum Requirements: Must be at least twenty-one (21) years of age; must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future; must have a valid, unrestricted Driver’s License; must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion; must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation; if internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on your most recent performance appraisal; if internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
• Preferred Qualifications: Have at least a High School diploma or GED; have at least one (1) year of experience working in a delivery, retail, or customer service position; have previous work experience selling paint and paint-related products; have ability to read, write, comprehend, and communicate in more than one language; have ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We believe in the power of our products and the potential of our people to make a difference. We offer a range of benefits designed to support your health, career, and community involvement. For more information on how to apply and our benefits, visit our careers page and follow the steps outlined there.

Contact Information

To apply, please visit our careers page at https://jobsearch.sherwin.com/. Qualified candidates will be invited to complete a digital video interview via HireVue. If you have any questions, please contact our recruitment team at recruitment@sherwin-williams.com.