Customer Service Delivery Driver
About the Role
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
- Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking system
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy
- Obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This may involve satisfying state-specific requirements
- Satisfy state-specific requirements related to access DMV/title and registration systems. Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana)
Requirements
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
- Frequent driving requires excellent visual acuity and manual dexterity
- Must be at least 21 years of age and possess a valid driver's license
- Must pass a drug test and obtain a DOT Medical Card
Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
Schedule
The hours for this position are from 7am - 5pm, 9am - 7pm, or 11am - 9pm. Team members must be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Pay
Competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. Pay progression:
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can earn an additional $0.50 increase in pay every 90 days. Market Operations may also offer other performance-based incentive programs specific to your location.
Benefits
- Competitive, performance-based compensation plus 401(k) with Carvana match
- Opportunity for overtime during busy seasons
- Fast track advancement opportunities with higher pay rates for stellar performers
- 100% company-paid healthcare premiums plus dental and vision benefits
- Wellness program supporting mental, physical, and financial health
- Pet care savings program
- Generous paid time off (13 days for the first year, increasing to 20 days thereafter)
- Education support: tuition reimbursement for bachelor's degree or student loan repayment program if you already have a degree
- Equity: annual Carvana shares grants and Employee Stock Purchase Plan discount
- Extensive internal growth and professional development opportunities