Customer Service Delivery Advocate

About the role

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Responsibilities

Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)

Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive

Complete customer paperwork and include thorough notes in our customer tracking system

Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Requirements

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).

Able to walk/stand and sustain physical activity for extended periods of time (8+ hours)

Must be able to read, write, speak and understand English

Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat

Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs

Frequent driving requires excellent visual acuity and manual dexterity

Qualifications

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).

Able to walk/stand and sustain physical activity for extended periods of time (8+ hours)

Must be able to read, write, speak and understand English

Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat

Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs

Frequent driving requires excellent visual acuity and manual dexterity

Skills

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).

Able to walk/stand and sustain physical activity for extended periods of time (8+ hours)

Must be able to read, write, speak and understand English

Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat

Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs

Frequent driving requires excellent visual acuity and manual dexterity

Benefits

We Continually Invest In Our Team Members’ Success Because When Our Team Members Grow, We Grow. Here Is How We Invest In You Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons

Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance

Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health

We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy

Generous paid time off (13 days for the first year, increases to 20 days thereafter)

Tuition reimbursement and student loan repayment program

Employee Stock Purchase Plan discount!

Extensive internal growth and professional development opportunities

And more!

Pay

Pay Range: $17-$19 hourly

Starting Pay: $17/hr

In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually.

As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.

Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Schedule

Shift Requirement: The hours for this position are from 11 am to 9 pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekends days.