Customer Service Delivery Advocate

About the role

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Responsibilities

Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)

Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive

Complete customer paperwork and include thorough notes in our customer tracking system

Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Requirements

Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).

Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana).

Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.

Qualifications

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Able to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity

Skills

None specified

Benefits

Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons

Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance

Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health

Pet Care Savings Program: To keep your furry friends healthy and happy

Generous paid time off (13 days for the first year, increases to 20 days thereafter)

Tuition Reimbursement: If you are looking to pursue a bachelor's degree, we offer tuition reimbursement

Student Loan Repayment Program: If you already have your bachelors degree we have a student loan repayment program!

Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!

Professional Development: Extensive internal growth and professional development opportunities

Legal stuff

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
• Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
• All applicants must pass a drug test and obtain a DOT Medical Card.