Customer Service Delivery Advocate

About the role

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Responsibilities

Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)

Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive

Complete customer paperwork and include thorough notes in our customer tracking system

Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Requirements

Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).

Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

Qualifications

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity.

Skills

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).

Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)

Must be able to read, write, speak and understand English

Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat

Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.

Frequent driving requires excellent visual acuity and manual dexterity.

Benefits

We Continually Invest In Our Team Members’ Success Because When Our Team Members Grow, We Grow.

• Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health
• Generous paid time off (13 days for the first year, increases to 20 days thereafter)
• Tuition reimbursement for those looking to pursue a bachelor's degree
• Student loan repayment program for those who already have their bachelors degree
• Employee Stock Purchase Plan discount!
• Extensive internal growth and professional development opportunities

Pay

Pay Range: $17-$19 hourly
Starting Pay: $17/hr
At 3 Months: $17.50/hr
At 6 Months: $18/hr

Schedule

Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.