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Jobs · Customer Service · Connecticut

Customer Service Delivery Advocate

Carvana · Fairfield, CT · 3 mo ago
On-siteCustomer Service$20–$22/hrFull-time

About the role

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

  • Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
  • Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
  • Complete customer paperwork and include thorough notes in our customer tracking system
  • Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Responsibilities

  • Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
  • Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
  • Complete customer paperwork and include thorough notes in our customer tracking system
  • Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Requirements

  • Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
  • Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
  • Must be able to read, write, speak and understand English
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
  • Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
  • Frequent driving requires excellent visual acuity and manual dexterity

Qualifications

  • Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
  • Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
  • Must be able to read, write, speak and understand English
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
  • Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
  • Frequent driving requires excellent visual acuity and manual dexterity

Skills

None specified in the job posting.

Benefits

  • Competitive, performance-based compensation
  • Opportunity for overtime during busy seasons
  • Stellar performers achieve higher pay rates sooner based on performance
  • Extensive internal growth and professional development opportunities
  • Generous paid time off (13 days for the first year, increases to 20 days thereafter)
  • Tuition reimbursement for those pursuing a bachelor's degree
  • Student loan repayment program for those with a bachelor's degree
  • Employee Stock Purchase Plan discount
  • Annual equity grants
  • 100% company-paid healthcare premiums plus dental + vision benefits
  • Wellness program to support mental, physical and financial health
  • Pet care savings program to keep your furry friends healthy and happy

Schedule

The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Pay

We Offer a Competitive Starting Hourly Rate Of $20/hr With Significant Growth Opportunities Based On Performance. You Can Boost Your Earnings Within a Short Timeframe Pay Range: $20-$22 hourlyStarting Pay: $20/hrAt 3 Months: $20.50/hrAt 6 Months: $21/hr In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

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