Customer Service Delivery Advocate

About the role

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Responsibilities

Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).

Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

Requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Able to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity.

Qualifications

• Ability to read, write, speak and understand English
• Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Skills

None specifically listed in the job posting.

Benefits

• Competitive, performance-based compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health
• Pet Care Savings Program to keep your furry friends healthy and happy
• Generous paid time off (13 days for the first year, increases to 20 days thereafter)
• Tuition reimbursement and student loan repayment program
• Carvana Shares (annual equity grant) and Employee Stock Purchase Plan discount!
• Extensive internal growth and professional development opportunities

Pay

Pay Range: $19-$21 hourly
Starting Pay: $19/hr
At 3 Months: $19.50/hr
At 6 Months: $20/hr

Schedule

Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.