Customer Service / Data Entry

About the role

Join Our Team JBC Business Card & Construction Support is seeking a Remote Customer Service & Data Entry Specialist to join their growing team. The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and possesses exceptional organizational skills.

Responsibilities

• Provide exceptional customer support via phone, email, and live chat.
• Respond to customer inquiries and resolve issues professionally and efficiently.
• Accurately enter, verify, and maintain customer and company records.
• Process orders, invoices, and customer requests while ensuring data accuracy.
• Maintain organized digital files and databases.
• Collaborate with internal departments to ensure timely service delivery.
• Prepare reports and perform administrative support tasks as required.
• Protect confidential customer and company information.
• Consistently meet quality, productivity, and customer satisfaction goals.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent typing and computer proficiency.
• High attention to detail and accuracy.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Reliable internet connection and a dedicated home workspace.

Preferred Qualifications

• Previous experience in customer service, administrative support, call center, or data entry.
• Experience using CRM or customer management software.
• Ability to work independently while collaborating effectively with a remote team.

Benefits

• Competitive compensation.
• Performance-based bonuses and incentives.
• Fully remote work environment.
• Flexible work schedule.
• Comprehensive paid onboarding and ongoing training.
• Career advancement and internal promotion opportunities.
• Health, dental, and vision insurance (where eligible).
• 401(k) retirement savings plan with company contributions (where applicable).
• Paid holidays, vacation, and personal time off.
• Employee Assistance Program (EAP).
• Professional development and continuous learning opportunities.
• Employee recognition and rewards programs.
• Supportive, diverse, and collaborative company culture.