Customer Service - Customer Experience Representative - EYW Airport - Hiring Immediately

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest growing privately owned automotive rental and leasing company in North America, working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive experience for all customers. This position facilitates the rental process through verification and documentation of all necessary driver information for an efficient and timely rental and return experience.

This position is located at Key West Airport - 3491 S Roosevelt Blvd, Key West, FL 33040. Pay starts at $24/hour. Average incentive earnings range from $400 to $1,500 each month.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service details
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer or vehicle problems and required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training, development opportunities, and company-sponsored classroom training

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be willing to work 7 days a week, including weekends and holidays

Schedule

• Thursday–Monday: 9:00 AM–6:00 PM
• Days off: Tuesday and Wednesday

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development