Customer Service (Credit Union)

About The Role

Join a growing credit union team where you'll be the face of the organization, helping members with everyday banking transactions while providing exceptional customer service. This is a great opportunity for someone who enjoys working with people, solving problems, and building relationships in a stable, career-focused environment.

Key Responsibilities

• Process member transactions accurately, including deposits, withdrawals, transfers, money orders, and cashier's checks.
• Provide friendly, professional service and assist members with questions and account inquiries.
• Educate members on credit union products and services that may benefit their financial needs.
• Maintain and balance a cash drawer with accuracy and attention to detail.
• Research and resolve member issues by partnering with internal departments.
• Support other branch locations as needed and participate in community events.

Qualifications

• 1-3 years of customer service experience (banking, retail, hospitality, or other face-to-face environments preferred)
• Strong communication and relationship-building skills
• Passion for delivering exceptional customer service and going above and beyond
• Basic math, cash-handling, and computer skills
• Strong attention to detail, accuracy, and ability to multitask

Why Apply?

• Stable, long-term career opportunity
• No evenings or weekends
• Team-oriented culture
• Opportunity to make a direct impact on members' financial well-being
• Great fit for candidates with banking, teller, retail, hospitality, or customer service backgrounds

Pay

$18-$20/hour

Schedule

Monday-Friday, 8:45 AM to 5:15 PM

Job Type & Location

This is a Permanent position based out of Grand Rapids, MI. Openings available in Comstock Park and Grandville.