Customer Service Credit Representative

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

What We Look For In a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Absorb and maintain focus on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

Qualifications

• Internet Speed of at least 10 MBPS download and 5 MBPS upload
• Speed Test results required - test yours now by clicking here: www.speedtest.net
• Dedicated workspace free from distractions

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts

Schedule

• Full-time, non-seasonal

Pay

$11/hr