CUSTOMER SERVICE COUNTER SALES - STEVENS EQUIPMENT SUPPLY

We need to output HTML fragment with sections only if real specific content. Remove boilerplate, EEO, etc. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. From posting: - Intro: "COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies, is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative role to support our branch operations group located in Salt Lake City, UT." That's about the role. Could be About the role. - Then description: "The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process." That's also about role. - Then "Knowledge & Skills:" then list of items: Experience:, Education:, Physical Requirements/Work Environment: (these are headings but we may treat as part of Requirements/Qualifications). Then "Why work with us?Benefits are effective on day one for all full-time direct hiresTraining programs are available to help guide team members and develop new skillsGrowth Opportunities - there is immense opportunities to grow your careerYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd." That's benefits. - Then "Responsibilities may include:" followed by a long list of duties. - Then after responsibilities, there is a list of knowledge/skills items: "Knowledge of HVAC equipment / products is preferred." etc. That's skills/qualifications. - Then "1+ years of progressive sales and customer service experience preferred1+ plus years in the HVAC industry preferredHigh School diploma or GED equivalent, some college preferredHVAC certification preferredMust be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States." That's qualifications/requirements. - Then EEO boilerplate to remove. - Then "#IND123" maybe job ID, drop. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro). Responsibilities (list). Requirements? Could combine experience/education/physical requirements. Qualifications maybe similar. Skills list. Benefits (day one benefits, training, growth opportunities, global company). Pay: not mentioned. Schedule: not mentioned. So we omit Pay and Schedule sections. We must not repeat job title as heading. Already not. We must not include boilerplate like EEO, legal, etc. We must preserve all substantive info. Need to extract details. Let's parse. About the role: combine first paragraph and maybe the sentence about CSR/ISR sells... We'll put in

. Responsibilities: list after "Responsibilities may include:" each bullet as

. Need to capture all responsibilities listed. Let's extract responsibilities list: - Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. - Conduct outbound calls for existing and lost customer accounts. - Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products. - Provide excellent customer service via walk-ins, phone calls and e-mails. - Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. - Recommend alternate products based on cost, availability or specifications as needed. - Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. - Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. - Generate new and repeat sales by providing product and technical information in a timely manner. - Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. - Provide accurate information regarding availability of in-stock items. - Conduct cycle counts as required. - Replenish the showroom stock as needed. - Assist customers with warranties and returns. - Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. - Coordinate problem resolution with appropriate departments. - Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe. - Periodically reach out to customers to determine satisfaction with the organization, products, and services - Monitor competitive activity and trends within territory. - Maintain records and prepare reports on sales activities. - Expand knowledge of HVAC products and keep current with latest trends within the industry. - Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. - Understand and follow work instructions, operating procedures, and company policies. - May travel to customer location to follow-up, make presentations or perform demonstrations. - Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. - Perform additional tasks as assigned. That's a long list. Now Knowledge & Skills section includes many bullet-like statements after "Knowledge of HVAC equipment / products is preferred." etc. We'll treat as Skills. Let's extract skills list: - Knowledge of HVAC equipment / products is preferred. - General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. - Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. - Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. - Developing rapport and effective listening skills - Phone etiquette and e-mail etiquette - Professionalism – patience, poise, and tact - Ability to deal with high volume customer traffic. - Effective verbal skills – must be able to explain fairly technical parts information clearly. - Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders. - Effective organizational skills and time management skills including ability to prioritize and multi-task. - High level of attention to detail and accuracy. - Ability to establish positive working relationships with internal and external customers and employees. - Ability to use good judgement and strong work ethics and integrity on the job. - Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner. - Ability to understand and follow procedures, work instructions and company policies Also there is "1+ years of progressive sales and customer service experience preferred", "1+ plus years in the HVAC industry preferred", "High School diploma or GED equivalent, some college preferred", "HVAC certification preferred", "Must be able to perform essential responsibilities with or without reasonable accommodations", "Qualified Applicants must be legally authorized for employment in the United States.", "Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States." These are more qualifications/requirements. We need sections: Requirements, Qualifications, Skills. Might combine some. We could put Requirements: Experience, Education, Physical Requirements/Work Environment (though not detailed). But we have specifics: 1+ years progressive sales and customer service experience preferred; 1+ plus years in HVAC industry preferred; High School diploma or GED equivalent, some college preferred; HVAC certification preferred; Must be able to perform essential responsibilities with or without reasonable accommodations; Must be legally authorized for employment in the US; No sponsorship needed. We could put Qualifications: maybe same as Requirements? But we need to avoid duplication. Perhaps we treat Requirements as experience/education/physical, Qualifications as certifications/legal authorization, Skills as the skill list. Let's decide: - About the role: intro paragraph. - Responsibilities: list as above. - Requirements: experience and education (years, HS diploma, some college preferred). Also maybe physical requirements? Not given specifics. So we can include: "1+ years of progressive sales and customer service experience preferred", "1+ plus years in the HVAC industry preferred", "High School diploma or GED equivalent, some college preferred". That's it. - Qualifications: HVAC certification preferred, Must be able to perform essential responsibilities with or without reasonable accommodations, Must be legally authorized for employment in the United States, Qualified applicants will not require employer sponsored work authorization now or in the future. - Skills: the list of skills (knowledge of HVAC preferred, MS Office, customer service, attitude, etc.) - Benefits: "Benefits are effective on day one for all full-time direct hires", "Training programs are available to help guide team members and develop new skills", "Growth Opportunities - there is immense opportunities to grow your career", "You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd." We need to ensure we don't include filler like "commensurate with experience". Not present. Now produce HTML. We'll wrap each section in

heading then content. For lists: use

• . For prose:

  . We need to preserve all substantive info; ensure we don't lose any. Let's craft. About the role: combine two sentences: "COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies, is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative role to support our branch operations group located in Salt Lake City, UT. The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process." We could keep exclamation marks. Now Responsibilities: list each bullet as

• . Ensure we keep punctuation. Now Requirements: list experience and education. We could make
  • 1+ years of progressive sales and customer service experience preferred
  • 1+ plus years in the HVAC industry preferred
  • High School diploma or GED equivalent, some college preferred
  Now Qualifications: list HVAC certification preferred, ability to perform essential responsibilities with or without reasonable accommodations, legally authorized for employment in US, no sponsorship needed. We could phrase:
  • HVAC certification preferred
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Must be legally authorized for employment in the United States
  • Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
  Now Skills: list all skill bullets. We need to ensure we capture each bullet exactly as in text. Let's extract them precisely: - Knowledge of HVAC equipment / products is preferred. - General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. - Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. - Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. - Developing rapport and effective listening skills - Phone etiquette and e-mail etiquette - Professionalism – patience, poise, and tact - Ability to deal with high volume customer traffic. - Effective verbal skills – must be able to explain fairly technical parts information clearly. - Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders. - Effective organizational skills and time management skills including ability to prioritize and multi-task. - High level of attention to detail and accuracy.