Customer Service Correspondence Clerk

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our employees are team members, supported by competitive benefits and a culture of connection and collaboration.

Responsibilities

• Responsible for all correspondence, paper and electronic lock box mail received daily in the Customer Service department.
• Screens mails for legal requests, subpoenas, and bankruptcies and distributes accordingly, reaching out to supervisor for guidance as needed.
• Updates return mail patient demographics in EPIC using electronic files provided by the statement vendor.
• Logs on to the phone system when call queue is high, takes messages for customer service reps for patient call back.
• When logged on to the phone system, takes and applies patient payments via EPIC encrypted device or bank portal.
• Documents all patient payment transactions and patient conversations in EPIC.
• Sets up requests for medical records, reactivates accounts from history, and drops itemize bills and UBs upon request.
• Prepares and submits incoming checks to the Cashier within 24 hours of receipt.
• Works assigned WQs in a timely manner.
• Covers lobby front desk as needed.
• Handles all clerical functions for the department which might include but is not limited to, faxing, scanning and emailing documents to attorneys/agencies etc.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1+ years of experience in a related field.
• Some business experience.
• Excellent written and verbal communication skills.
• Excellent telephone skills.
• Excellent computer skills, preferably including but not limited to Microsoft Office and/or Google Suite platforms.
• Hands on basic knowledge of the EPIC system.
• Bilingual English./Spanish a plus.
• Previous experience in the same or similar capacity in a hospital.
• Experience in working in a high volume office environment.
• Customer Service skills.
• Successfully pass EPIC assessment completion within 30 days after Network access granted.

Compensation

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59

Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility.

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