Customer Service Cornerstone Brands

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands—QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

About the role

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

This role is remote; job seekers must reside in Kentucky to be considered.

Responsibilities

• Busy day handling our high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls include confirming refunds, taking payments, placing orders, and analyzing account data

Requirements

• Provide a distraction-free work-from-home environment
• 12+ months of service experience
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens
• Follow our computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)

Pay

$16.50 per hour plus shift differential where applicable; an automatic $0.50 increase after 6 months.

Schedule

Full Time, 40-hour work schedule that includes a weekly weekend shift requirement.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

Opportunity for advancement and upward mobility across the QVC Group family of brands.