Customer Service Coordinator - Martin County

Essential Duties and Responsibilities

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedules and manages subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments