Customer Service Coordinator

About the role

Urban Park Services is looking for a Customer Service Coordinator who can bring disciplined follow-through to customer resolution across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The work should leave owners, evidence, and next actions visible.

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes, measured through customer service coordination within parking service operations.

Responsibilities

• Track the Customer Service Coordinator workflow by helping the team document commitments and next actions.
• Own the workflow by escalating complex cases with enough context for the next owner.
• Coordinate assigned customer or client requests.
• Review available case history before responding to requests.
• Maintain the workflow by resolving routine issues within approved authority.
• Ensure remote execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Skills

• Use Escalation Management and Account Review confidently.
• Apply Problem Solving without losing track of exceptions, owners, or deadlines.
• Document Parking Service Operations decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Customer Support, especially when escalation is required instead of assumption.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.