Customer Service Coordinator

About the role

Join UniLodge, Australia and New Zealand’s leading provider in student accommodation, and build a rewarding career with an organisation on an exciting growth trajectory. Our portfolio includes close to 140 properties and hotels, and we’re always looking for people who will enrich our culture and bring unique perspectives to help us become the operator of choice.

We’re seeking a passionate, customer-focused professional to join our team as a Customer Service Coordinator (CSC) on a casual basis. This role offers variety, with both quiet and busy periods, and involves being on your feet.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
• Take the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed.
• Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.

We provide a home away from home for our residents and aim to hire staff who will champion a safe, secure, and healthy living environment. While the role can be fast-paced, we have fun at work and welcome applicants eager to learn the UniLodge way—even if you don’t meet all the criteria.

Requirements

• Background in reception or hospitality (provides a good grounding for this role).
• Passion for delivering exceptional guest experiences.
• Resilience and ability to work under high pressure in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• High levels of computer literacy with the ability to learn new systems.
• A “we care” attitude.
• Unrestricted work rights in Australia.
• National Police Check (completed within the last 3 months, at your own cost).
• Working with Children’s Check (Victoria).

Benefits

• Full uniform provided.
• Career progression opportunities and personal/professional development through online and face-to-face training.
• Focus on employee wellbeing, including access to Employee Assistance Programs.
• Inclusive culture in a diverse, collaborative, and fun team environment.
• Various leave options, including two weeks paid parental leave and study leave.
• Strong focus on employee engagement: annual feedback surveys and access to our community platform (Viva Engage).
• Performance recognition programs and rewards: ‘On-The-Spot’ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards.
• Company-funded flu vaccinations.
• Generous referral bonus (up to $1,000 AUD/NZD).
• Access to insider rates at Essence Hotels and Apartments.