Customer Service Coordinator

About the role

The Customer Service Coordinator is responsible for scheduling and coordinating with school, senior, daycare, and camp groups as well as picnics, corporate events, weddings, birthdays onsite, and other offsite events (trade shows, lectures, presentations, fairs, etc.). This position also oversees communications through our website email, and backup office work as required. They are responsible for managing and processing animal adoptions, donations, memorials, photo shoots, and group sales. Assist with daily operations of the marketing department, social media, and exhibit unmatched customer service.

Responsibilities

• Schedule and coordinate with school, senior, daycare, and camp groups as well as picnics, corporate events, weddings, birthdays onsite, and other offsite events (trade shows, lectures, presentations, fairs, etc.)
• Greet many of our arriving groups, schedule birthday parties, and help with event planning
• Manage and process animal adoptions, donations, memorials, photo shoots, and group sales
• Aid in the daily operations of the marketing department, including social media and exhibits
• Communicate effectively both in person and in writing
• Manage multiple priorities with excellent follow-up skills
• Work as a team, follow directions, adhere to policy & procedure, and work holidays and weekends as needed, rotating schedule

Requirements

• Strong customer service and problem-solving skills
• Minimum of 1 year customer service experience required, must include references
• Great time management skills required
• Be organized & detailed
• Effective communicator both in person and in writing
• Must be able to manage multiple priorities with excellent follow-up skills
• Friendly, outgoing professional personality and demeanor
• Effective crowd control skills and public speaking required
• Must be able to work as a team, follow directions, as well as adhere to policy & procedure
• Intermediate skills with Microsoft Word, Excel, & PowerPoint
• Four-year diploma preferred, in marketing or business administration
• Reliable transportation

Qualifications

Must pass skill tests during the interview process.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Benefits

Not specified

Pay

Not specified

Schedule

Rotating schedule