Customer Service Coordinator

About the role

D.R. Horton, Inc., the largest homebuilder in the United States, is seeking a Customer Service Coordinator in Washington. The primary goal of this position is to facilitate the completion of all customer warranty requests while maintaining a high level of customer satisfaction. The coordinator schedules subcontractors to make repairs and proactively resolves customer issues after a home’s closing.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Make initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicate effectively to homeowners when a repair issue is deemed not warrantable.
• Process written or electronic work orders and verbal instructions from supervisors for homeowner repairs.
• Schedule and manage subcontractors to perform designated warranty repairs.
• Certify that warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Develop and maintain good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.
• Ability to work overtime as needed.
• Ability to lift and/or move up to 15 pounds.

Qualifications

• High School Diploma or GED (required).
• 6 months to 1 year of related experience (required).
• Ability to utilize D.R. Horton warranty applications on a smartphone, tablet, or laptop (required).
• Proficiency with Microsoft Office and email (required).
• Previous customer service experience (preferred).
• Excel in effective and positive communications (preferred).
• Work effectively in high‑pressure situations (preferred).
• Provide a systematic approach in carrying out assignments (preferred).

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) retirement plan.
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Life & Disability Insurance.
• 6.67 hours of vacation per month.
• Personal holidays based on hire date (e.g., Jan 1‑Jun 30: 2 days; Jul 1‑Sept 30: 1 day).
• Multiple voluntary and company‑provided benefits.

Pay

Annual salary range: $70,000 – $85,000.