Customer Service Coordinator

About the role

Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.

Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. Assists with the development and direction of staff to achieve and maintain optimum levels of performance. Maintains basic knowledge of quality work instructions and company policies.

Responsibilities

• Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.
• Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work.
• Assists with the development and direction of staff to achieve and maintain optimum levels of performance.
• Maintains basic knowledge of quality work instructions and company policies.

Requirements

• Required Education: Associate's Degree
• Required Work Experience: 1 year of customer service or claims processing experience

Qualifications

• Strong organizational skills, and oral and written communication skills.
• Ability to handle high stress situations.
• Proficient spelling, punctuation, grammar, and basic business math.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Skills

• Microsoft Office.

Benefits

We offer a comprehensive benefits package including:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.

Pay

The pay range for this position is $30,000 - $40,000 annually.

Schedule

This role is full-time (40 hours/week) Monday - Friday in a typical office environment. Employees are required to work a training schedule of 8:30am to 5:00pm. You will need to be available to work a 8-hour shift between the hours of 8am to 8pm. It may be necessary, given the business need to work occasional overtime and weekends. This role is located at 4101 Percival Road, Columbia SC.