Customer Service - Cool Springs Market Rack

About the role

As a Nordstrom Rack team member, you’ll collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience, keep the store clean and clutter-free, and occasionally work in different areas of the store to maintain cleanliness and assist customers in finding great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

Sales and Customer Service:

• Work with the team to keep the salesfloor "runway ready" through re-merchandising and straightening throughout the day
• Assist customers with cashiering across in-store, online, and mobile platforms, operating a point-of-sale system, bagging items of all sizes, handling bulky or heavy items (including boxes), and ensuring a seamless and friendly experience
• Support fitting room operations by greeting and assisting customers, sorting and returning clothing to the salesfloor
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all store technologies
• Adhere to operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

Stock Support and Fulfillment:

• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing, and shipping standards
• Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, including setting up special events, organizing backroom markdowns, and relocating store fixtures

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• Ability to work a flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

$19.00 – $19.80 hourly (pay offers depend on location, job-related knowledge, skills, and experience)

Benefits

• Medical, vision, and dental insurance
• Retirement benefits
• Paid time away
• Life insurance and disability coverage
• Employee merchandise discount
• Employee Assistance Program (EAP) resources
• Eligibility for performance-based incentives/bonuses
• 401k options
• Paid time off (PTO) accruals and holidays