Customer Service Consultant - Raleigh (Remote)

Location: 1 E Edenton St, Raleigh, NC 27601 (Remote — must live within 100 miles of the Customer Experience Center)

About the role

As a Customer Service Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them, and offer support during every step of their car-buying journey. This is a high-energy sales environment where you will work as a team to meet goals. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. CarMax provides everything you need to be successful, and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.

Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Requirements

• Sales and customer service experience (retail preferred).
• Ability to thrive in a fast-paced sales environment.
• Good listening skills and strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies; strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Willingness to shift schedules up to two times per year according to business needs.
• Must live within 100 miles of the Customer Experience Center (CEC) location.

Pay

Hourly rate: $20.70 – $31.40

Benefits

Except as otherwise required by state law, CarMax associates are entitled to the following paid sick, vacation, and holiday time.

• Full-time hourly or commission/incentive-eligible associates: Up to 48 hours of sick time per year (accrued per pay period) and between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service. Eight hours of pay for each of 6 paid scheduled holidays per year plus 1 floating holiday. Holiday premium pay is available if required to work on a scheduled holiday.
• Full-time salaried associates: Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

For more details, visit the CarMax Benefits website.

About CarMax

CarMax revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. With over 250 store locations and more than 30,000 associates, CarMax is the nation’s largest used car retailer and has been recognized as one of the Fortune 100 Best Companies to Work For®. The company is committed to customer experience, innovation, and community, empowering the modern customer and driving progress.