Customer Service Consultant - CLUB

POSITION SUMMARY

The CLUB Customer Service Outfitter provides world-class customer service for our guests while offering them the benefits of becoming a CLUB Member. This role involves executing account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

ESSENTIAL FUNCTIONS

• Safeguards a positive customer experience and ensures a pleasant shopping environment for all customers.
• Proactively engages customers to encourage them to become Bass Pro Shops & Cabela’s CLUB Members or offers them a unique experience as a current member.
• Executes all CLUB operational and compliance programs.
• Demonstrates products to customers and helps them understand advertised sales.
• Maintains a high level of performance against self and store metrics and objectives.
• Ensures CLUB inventory is accurate and the booth is kept clean and organized.
• Provides a full CLUB Member experience, including service processes like processing payments, answering account questions, and managing applications.
• Shares daily feedback and reports promptly and accurately.
• Supports and coaches peers, recognizing their efforts and providing encouragement.
• Supports the store by providing service across various areas as needed.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 years of experience.
• Knowledge, Skills, and Abilities:
• Excellent organizational skills and attention to details.
• Experience in a customer service environment.
• Strong verbal and written communication skills.
• Adaptability to new processes and procedures.
• High level of self-motivation and initiative.

PHYSICAL REQUIREMENTS

• Stand and/or walk during shift to assist customers on the sales floor, etc.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work assigned.
• Light work that includes lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally work in noisy environments.

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental Vision
• Voluntary benefits
• 401(k) Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an Equal Opportunity Employer

Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable accommodations are available for qualified individuals with known disabilities.