Customer Service Collector

The world’s largest vacation ownership and exchange company, Travel + Leisure, is seeking Customer Service Collectors. Applicants must live within an hour’s drive of 501 W. Church Street, Orlando, FL 32805.

About the role

We use an effective soft collections approach to our calls, focusing on negotiation and collection of past due monies. Responsibilities include analyzing situations, negotiating payment plans, and adhering to business practices, policies, and laws.

Responsibilities

• Contact debtors by telephone, both incoming and outgoing, to negotiate and collect past due monies.
• Negotiate payment plans and determine the best course of action.
• Analyze situations to determine the best course of action while following business practices, policies, and State and Federal Laws.
• Remain focused in a goal-oriented atmosphere.
• Use excellent listening skills to understand, influence, evaluate, and quickly offer alternatives to customers.
• Present a professional and friendly demeanor at all times.
• Work independently and keep oneself in check.

Requirements

• High school diploma or equivalent
• At least 1 year of experience with Microsoft Office
• At least 1 year of contact center experience
• Successfully provided the recruiter with the Internet and home requirements

Qualifications

• Excellent telephone and communication skills
• Self-driven and able to work independently

Skills

• Curious thinker
• Rule follower
• Competitive nature

Benefits

• Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, volunteer days, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and Employee Assistance Program.