Customer Service Collector

About the role

We use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.

Responsibilities

• Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
• Remain focused in a goal-oriented atmosphere.
• Listen to customers with the intent to understand, influence, evaluate and quickly offer alternatives.
• Present a professional and friendly demeanor at all times.
• Work independently in an At-Home position (may be located in-office based on business needs or performance).

Qualifications

• High school diploma or G.E.D.
• At least 1 year of experience with Microsoft Office.
• At least 1 year contact center experience.

Work From Home Requirements

The Internet Service Provider (ISP) must provide:

• Dedicated high speed internet connection (DSL or Cable only)
• Minimum of 100 Mbps – Download
• Minimum of 6 Mbps – Upload
• High Speed Modem containing at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater), configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office must be a dedicated & private room away from general living space, free from noise and distractions, with suitable office furniture.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

This response is AI-generated, for reference only.