Customer Service Collections Rep

Main Function

• Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
• Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial aid program.
• Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.
• Lives the CARES values and promotes the Thompson Way.

Qualifications

• Associates Degree preferred.
• 2 to 3 years of previous medical billing or collection experience is required.
• Familiarity with collection practices.
• Excellent public/patient relations and communication skills.
• Skills in using computers, including Excel and Word required.
• Skills in using web-based patient financial applications/systems.

Pay Range

$18.73 - $23.00

Starting Pay

Based on Experience