Customer Service Clerk
R+L Carriers · Reno, NV · 5 days ago
Customer Service$20.42/hrFull-time
Customer Service Representative
Responsibilities
- Maintain a positive relationship with customers
- Aid customers and other R & L employees in tracking and monitoring freight movement
- Use customer retention techniques to ensure customers feel valued and listened to
- Resolve customer issues and promote company goals and objectives
- Daily freight tracing with customers
- Assist other terminals in freight related issues
- Perform other related duties as assigned
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge or Windows, Outlook and other Microsoft products
- Ability to type 30+ WPM
- PREFERRED: 2+ years of experience as a clerk or similar role in a fast pace environment
- Freight logistics experience
Benefits
- Excellent compensation
- Comprehensive benefits package
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
About Us
- R+L Carriers is a family owned, privately held transportation company founded in 1965
- Catering to the transportation and distribution industry
- Providing superior service through efficient administration and innovative thinking
- Treating employees and customers with respect and honesty
- Believing each employee contributes directly to the Company’s growth and success
Company Culture
- R+L Carriers - Women in Trucking
Pay
Starting at $20.42/hr
Schedule
Full-Time, Monday - Friday, Various Shifts
Benefits
- PTO available after the first 90 calendar days of employment
- Enjoy an excellent benefits package
- Employee Resorts