Customer Service Clerk

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada.

About the role

We are seeking a Customer Service Clerk to join the team at our Montevallo, Alabama facility. This role provides order processing support to the Customer Service team while ensuring the highest level of service. The position is a clerical support role for the Customer Service team.

Responsibilities

• Accurately enters and reviews sales orders within 24 hours
• Inputs customer and sales data into processing system according to company procedures
• Ensures all proper paperwork is filed in customer folders to meet department policy
• Provides backup coverage for Account Representative/Specialists
• Assists with special projects/reporting as assigned
• Supports invoicing customers, invoicing freight, and matching records for payment
• Develops and maintains detailed written desk instructions covering all major responsibilities
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks
• Participates and contributes to company safety program
• Performs other related duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

• High School Diploma
• Three to six months related experience and/or training; previous clerical support experience

Skills

• Advanced proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally

Benefits

• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
  • Dental and Vision coverage
  • Life insurance and Accidental Death & Dismemberment (AD&D) policies
  • Long-Term Disability Coverage
• Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock