Customer Service Chat Representative - 100% Remote

Responsibilities

• Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage.
• Explains and upholds contract coverage to customers and/or contractors.
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses.
• May assume other duties as assigned.

Qualifications

• Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required.
• Minimum Experience required: 1+years of experience preferred.
• Required Skills: Computer literacy, Problem solving and decision making, Attention to detail, Multi-tasking, Adapt to a fast-paced environment.
• Preferred Skills: Customer service experience and/or training.

Pay

This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Benefits

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits at Frontdoor.