Customer Service/ Call Center Representative

About the role

We’re looking for a Customer Service / Call Center Representative to be the vital link between our service department and our valued customers. This position offers opportunities for career growth.

Responsibilities

• Answer high volume of incoming service calls promptly and professionally
• Schedule service appointments efficiently based on customer needs
• Outbound Service appointment confirmations, reminders and campaign calls
• Provide accurate information about services, pricing, wait times, and warranties
• Aid customers with inquiries and ensure a seamless service experience
• Maintain a friendly and professional demeanor throughout interactions

Requirements

• Excellent phone etiquette and communication skills
• A positive, patient, and active listener
• Experience in a call center or customer service role (automotive experience is a plus)
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• A dynamic and supportive team and training environment
• Opportunities for career growth within the company

Pay

Not specified

Schedule

Not specified