Customer Service (Cabinets)

Overview

The Cabinet Coordinator is responsible for handling incoming requests via email, supplying lead times, and providing support to all Chadwell Representatives. Responsibilities include data entry of measurements provided and/or requesting quotes from vendors and ensuring all information is accurate.

Responsibilities

• Data entry of measurements provided and/or requesting quotes from vendors
• Ensuring all information is accurate
• Processing stock orders, quotes, and returns accurately
• Working quickly to provide substitutes for items placed on backorder if requested
• Processing Credit Card Authorizations on open orders
• Communicating directly with the sales team, managers, and warehouse personnel to resolve conflicts
• Answering the phone with a clear friendly tone
• Being responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts
• Acknowledging and answering all emails as they arrive
• Participating in Lunch and Learns and all other product knowledge opportunities
• Remaining logged into queues during business hours

Requirements

• Good interpersonal skills and effective communication with vendors, managers, and coworkers
• Proficient in Microsoft Outlook, Word, and Excel
• Strong attention to detail, problem-solving skills, and proactive thinking
• Able to work in a self-managed, self-motivated team-oriented environment

Qualifications

• Self-sufficient and able to manage own workload
• Able to multitask with frequent interruptions

Skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

Benefits

• Competitive Hourly Wage of $18.00/ hour!
• Full Time: Monday-Friday, 9am-6pm. Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• Medical, dental, vision, life insurance, disability, 401K
• 104 hours paid time off accrual, paid holidays off

Pay

• Competitive Hourly Wage of $18.00/ hour!

Schedule

• Full Time: Monday-Friday, 9am-6pm. Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!