Customer Service & Bartender

About the role

Scissors & Scotch is a fast‑growing company new to the Charlotte area that blends traditional barbering and modern spa services with a favorite watering‑hole vibe. The mission is to provide a one‑of‑a‑kind experience that goes beyond haircuts and grooming, combining craftsmanship with camaraderie in an environment where every client feels valued and cherished. The company culture emphasizes collaboration, creativity, and customer‑service excellence, aiming to create memorable experiences for clients while helping team members grow professionally and financially.

Responsibilities

• Greet customers, make them feel comfortable, and whip up craft drinks or non‑alcoholic beverages.
• Start conversations, build relationships, and create a fun, welcoming environment.
• Help the barber and stylist team by creating, editing, rescheduling, and canceling appointments.
• Maintain an efficient schedule to maximize each day for barbers and stylists.
• Notify grooming staff when a client has arrived and check out clients after appointments.
• Learn to make and serve signature drinks in the lounge.
• Communicate with grooming staff about potential client issues and alert leadership if necessary.
• Monitor appointment timeliness and ensure the schedule runs on time; make alterations when needed to get back on track.
• Book, edit, reschedule, and cancel appointments for clients.
• Run the bar during non‑peak times when a bartender is not scheduled.
• Create new client profiles and answer phone calls and emails.
• Greet and thank clients upon arrival and departure.
• Assist with membership questions and set‑up.
• Take detailed notes in client profiles to personalize each experience.
• Handle issues with professionalism and courtesy.
• Take and prepare drink orders and check out product purchases.
• Maintain a clean and tidy space.

Requirements

• ABC Servers Permit required to serve liquor (cost of the online course is reimbursed fully and must be obtained for employment).
• Genuine interest in getting to know people and building relationships (a “people person”).

Skills

• Charismatic charm – makes guests feel instantly at ease.
• Smooth communication – able to chat easily about any topic.
• Multitasking – juggle drink preparation, phone calls, reservations, etc.
• Quick problem‑solving – turn frowns into smiles rapidly.
• Strong empathy – sense moods and make guests feel heard.
• Organizational OCD – keep the bar spotless and reservations on point.
• Adaptability – shift from casual to formal as needed.
• Team‑oriented – support colleagues behind the bar and at reception.
• Eternal optimism – maintain positive vibes even during busy periods.
• Trustworthy – handle money, sensitive information, and secrets responsibly.
• Cocktail expertise – know drinks well and can recommend favorites.

Benefits

• Competitive compensation with opportunities for growth.
• Access to ongoing training and development.
• Supportive and collaborative team environment.
• Employee discounts on services and products.
• Culture that values work‑life balance and personal well‑being.
• Commitment to giving back to the community through charitable initiatives.

Pay

Pay Rate: $15/hour plus tips and commissions on membership sales.

Schedule

Fun, low‑volume, high‑end bar atmosphere without late‑night hours.