Customer Service

Job Description

• Answer calls professionally to provide information about products and services.
• Absorb and address questions or concerns pertaining to merchant account and billing statements.
• Handle customer complaints and provide appropriate solutions within a reasonable time frame.
• Maintain customer accounts by recording account information.
• Prepare product or service reports by collecting and analyzing customer information and follow up to ensure customer ratification.
• Aid in resolving issues relating to credit card terminals, POS systems, software, and payment gateway.
• Follow communication procedures, guidelines, and policies.

Desired Candidate

• Proven customer support experience
• Familiar with CRM systems and practices
• Ability to respond efficiently with customer inquiries and maintain high customer satisfaction
• Capable of working independently or with team members
• Recognize when issues should be escalated
• Ability to multi-task, prioritize, and manage time effectively
• Familiar with payment card industry rules and regulations
• Must be People Oriented

What we offer you

• Competitive compensation
• A range of benefits to include: Health, Dental, and Vision insurance
• Paid Vacation
• 401(k)