CUSTOMER SERVICE

Schedule

This is a part time position. The hours may vary due to business needs but are generally between 9:00 am and 3:00 pm.

Responsibilities

• Contribute to the success of the Credit Union by providing superior service according to The Credit Union's Core Values and Expected Sales Behaviors.
• Assist members with inquiries, requests, transactions and/or problems in a friendly, respectful, courteous, and professional manner.
• Maintain branch surroundings that reflect the Credit Union's commitment to provide a friendly, respectful, courteous and professional business environment for all Credit Union members.
• Contribute to member satisfaction and retention.
• Expand member's relationships by identifying and meeting members' needs by effectively cross-selling all Credit Union products and services.
• Provide accurate routine member transactions in accordance with Credit Union policy.
• Perform routine member transactions including: deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
• Sell money orders, cashier's checks, and gift cards.
• Perform Shared Branching transactions.
• Accept requests for stop payments, wire transfers and various other items.
• Provide members statements and check copies.
• Provide accurate accounting of transactions by balancing and preparing daily balance sheet.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes and other important information within area of responsibility.
• Take an active role in the employee coaching process.
• Maintain a professional and courteous attitude with all people, including fellow employees, members, management, and outside vendors.
• Cooperate with other branch/department personnel to ensure team effort and prompt member service are consistently practiced.