Customer Service

Description Summary

The Customer Service Associate works to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

Essential Duties And Responsibilities

• Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes’ processes, services and policies.
• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.
• Receive and review individual performance metric reports and action plan with manager to understand individual performance.
• Enter service data into computer for billing and scheduling purposes.
• Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
• Follow and comply with all safety policies.

Qualifications

• Minimum of 3 years of related experience required.
• Experience in the Solid Waste Industry preferred.
• Specialized Knowledge Required – Including any required certificates, licenses, and registrations
• Strong organizational skills and ability to work in high-volume, fast-paced environment.
• Ability to work effectively and efficiently within a team environment.
• Microsoft Office Ability to complete projects and assignments with minimal direction from leadership.

Physical Demands

• Light lifting (50 pounds), office environment

Work Environment

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Travel: As required for position.