Customer Service

About the role

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.

• Ability to maintain a positive rapport with customers, providing world-class service.
• Exemplary customer service skills, analytics, and problem-solving skills.
• Proficient computer skills to process and review dealer orders, requests, and system-generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Requirements

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent communication skills, both verbal and written.

Physical Requirements

• Prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling.
• Good hand-eye coordination, hand dexterity, and physical strength.
• Lifting up to 50 pounds, depending on the specific job duties.

Travel Requirements

Local travel required: less than 10%.

Benefits

• Competitive Compensation
• Medical, Dental, and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA) with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance, and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Pay

Compensation range: $20.00 - $40.00 per hour. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.