Customer Service

About the role

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.

The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.

Responsibilities

• Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner;
• Provides support to the Frontend team in the absence of the Frontend Manager;
• Operates front end equipment; register, calculator, scanner;
• Dedicated to meeting expectations of internal and external customers.
• Demonstrates care and compassion for people; shows empathy and concern.
• Able to build and maintain positive team relationships, relates well to diverse people; is approachable;
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety;
• Engages in safe work practices and encouraging others to do the same;
• Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self and Frontend Team Members;
• Utilizes POS and credit card system; handles cash and maintains balanced cash drawers;
• Processes returns, refunds, overcharges, and credits;
• Schedules coverage for Cashiers and Courtesy Clerks' breaks;
• Completes beginning and end-of-shift procedures;
• All other duties as assigned.

Skills

Customer Service and retail experience desirable; Bilingual: Spanish and English preferred.

Requirements

Physical demands and work conditions: WALKING: Continuously, throughout shift, while moving about the store and handling merchandise. STANDING: Continuously, throughout shift. LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.

Pay

Pay Scale $17.90 to $20.45. The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code 432.3 and state and local minimum wage standards.