Customer Service

Job Overview

Digital Moviola is a pioneering organization dedicated to making people healthier and enhancing their lives through the power of incentives, data, and behavioral science. We are currently seeking a passionate and dedicated Customer Service Representative to join our team in New York.

Responsibilities

• Serve as the primary point of contact for customer enquiries, handling communications via email, phone, and live chat in a professional and timely manner.
• Provide accurate information about our services and guide users through our platform effectively.
• Identify, troubleshoot, and resolve customer issues with empathy and efficiency, escalating complex cases to the appropriate department when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
• Gather and document customer feedback to help our product and technical teams improve the user experience.
• Contribute to the development of our support resources, including FAQs and knowledge base articles.
• Uphold the company’s values and brand standards in every customer interaction.

Qualifications

• Proven experience in a customer service, client support, or a similar role.
• Exceptional verbal and written communication skills, with a clear and professional telephone manner.
• Strong problem-solving skills and the ability to think on your feet.
• A high degree of empathy, patience, and a customer-first attitude.
• Proficiency in using CRM software and other standard office applications.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities.
• A genuine interest in health, wellness, or behavioral science is highly desirable.

Benefits

• A competitive hourly wage of $25 - $50, commensurate with experience.
• Opportunities for continuous professional development and career progression.
• A collaborative, innovative, and supportive company culture.
• The opportunity to be part of a mission-driven organization making a tangible, positive impact on people's lives.