Customer Service Asst Manager Plum Market

About the role

Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry, dedicated to offering the finest selections of all-natural, organic, local, and specialty grocery items while delivering an exceptional experience to our customers. The Customer Service Assistant Manager models and drives the Front End mission of exceptional execution of customer service at both the Customer Relations Desk and the cashier pods. Reporting to the Customer Service Manager, you will support the Team Leader by ensuring all Plum Market service standards are met and guest issues are resolved positively, respectfully, and in a timely manner. You will train, supervise, oversee, and manage Front End Team Members to ensure compliance with Plum Market’s operating policies and procedures.

Responsibilities

• Oversee and train all cash handling, check processing, and POS policies and system procedures.
• Train, mentor, and coach Team Members to succeed.
• Track, coach, and provide discipline for cash discrepancies and attendance issues.
• Prepare and administer discussion notes and written notices of discipline.
• Communicate effectively with customers, Team Members, and store leadership.
• Resolve customer issues and concerns in a timely manner.
• Ensure execution of Front End sanitation and cleaning procedures, course-correcting as necessary.
• Ensure Team Member compliance with all relevant Plum Market policies and standard operating procedures.

Requirements

• Minimum of 1 year in a leadership capacity or equivalent.
• Ability to manage multiple projects simultaneously; detail-oriented and able to multitask.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Able to work a variety of shifts, including nights, weekends, and holidays.
• Ability to stand and walk for up to 4 hours without a break.
• Ability to bend, stoop, grasp objects, climb ladders, lift loads up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

Qualities we value

• Curiosity and a commitment to continuous learning and growth.
• Exceptional customer service skills and a passion for bringing people together through conversation.
• Inclusivity and a dedication to creating a welcoming environment where every voice is heard.
• Innovation and courage to pursue new ideas.
• Boldness and a drive to take action and make an impact.
• A love for challenges and the satisfaction of meeting them.
• Inspiring others to be their best selves.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage for you and your family.
• 401(k) with company match available after six months.
• Team Member discounts: 20% off grocery purchases and 50% off Team Member meals.
• Competitive holiday pay: time and a half for working on five federally recognized holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving).
• Flexible scheduling with full-time and part-time positions available.
• Comprehensive training programs to invest in your growth.
• Career growth opportunities within a fast-growing company.