Customer Service Associate - Temporary

About the role

Models and delivers a distinctive and delightful customer experience by registering sales, providing courteous checkout service, engaging customers, resolving issues, and sharing best practices with team members.

Responsibilities

• Register sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members, including interpersonal habits and Walgreens service traits.
• Provide courteous, friendly, fast, and efficient service; recommend items for sale and trade‑up or companion items.
• Register customer purchases, collect cash, distribute change, process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed by store manager or shift leader.
• Implement company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement per policies (e.g., raw and frozen meats on bottom shelves).
• For consumable items, assist in stock rotation using FIFO and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide customer service in the photo area: digital passport photo service, poster print, creative machine, suggestive sell of promotional photo products.
• Assume web pick‑up responsibilities