Customer Service Associate - Temporary

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale, trade‑up, and companion products.
• Process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed by the store manager or shift leader.
• Implement company asset protection procedures to minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items and product placement according to policies (e.g., raw and frozen meats on bottom shelves).
• Assist in stock rotation for consumable items using the first‑in, first‑out method and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide customer service in the photo area, including digital passport photos, poster prints, creative machine, and suggestive sell of promotional photo products.
• Assume web pick‑up responsibilities: monitor orders in Picture Care Plus, fill orders, and deliver to customers.
• Assist with exterior and interior maintenance to ensure a clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by manager or corporate.

Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Preferred: six months of experience in a retail environment.
• Preferred: prior work experience with Walgreens.
• For San Francisco, CA applicants: consideration of qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.

Pay

Salary range: $15 – $17.50 per hour.

Schedule

Flexible schedule required, including evenings and weekends.

Walgreens is an equal opportunity employer, including disability/veterans. Benefits information is available at jobs.walgreens.com/benefits.