Customer Service Associate - Temporary
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID.
We must preserve all substantive information; do not invent or summarize away detail.
Let's extract substantive info:
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Operations Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
Pay:
- Salary Range: $15.92 - $18 / Hourly
- The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
Schedule:
- Requires willingness to work flexible schedule, including evenings and weekend hours. (already in Basic Qualifications but we can note)
We might combine schedule info under Schedule section.
We need to avoid duplication. The schedule sentence appears in Basic Qualifications; we can keep it there but also maybe mention in Schedule. To avoid duplication, we could keep schedule info only under Schedule and not repeat in Basic Qualifications. But we must preserve all substantive information; we can keep it in both places? The instruction: do not repeat duplicated lines. So we should avoid duplicate sentences. So we should keep schedule info only once. Where to put? Probably under Schedule section, and remove from Basic Qualifications. But Basic Qualifications also includes language fluency requirement. So Basic Qualifications will just be language fluency.
Thus:
Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Schedule:
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications as above.
Now we need to decide sections: About the role (maybe a brief paragraph summarizing role). Could use the first sentence: "Models and delivers a distinctive and delightful customer experience." plus maybe the register sentence. But we have many responsibilities; we could put About the role as a short paragraph summarizing the role: "Models and delivers a distinctive and delightful customer experience by registering sales, providing courteous checkout service, engaging customers, resolving issues, sharing best practices, etc." But we must not invent or summarize away detail; we can paraphrase but must preserve all substantive information. Summarizing may lose detail. Better to keep About the role as a short prose that includes the high-level description without listing all duties; then Responsibilities list the detailed duties. That seems acceptable: we keep the high-level description (the first few sentences) as About the role, and then Responsibilities as a list of duties.
Let's extract About the role: The posting starts: "Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
That's a bit run-on. We can make a paragraph: "Models and delivers a distinctive and delightful customer experience by registering sales on the assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience. Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits."
That preserves the substance.
Now Responsibilities: list all the duties from Operations, Training & Personal Development, etc. We'll create a
with - items.
We need to ensure we don't miss any duty.
Let's list duties from the text:
Operations:
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development:
- Attends training and completes PPLs requested by Manager or assigned by corporate.
We could also include the earlier customer experience duties (but those are covered in About the role). To avoid duplication, we might not repeat those in Responsibilities. However, the posting includes those as part of role; but we already captured them in About the role. It's okay to not duplicate.
Now Requirements (Basic Qualifications) as list.
Qualifications (Preferred Qualifications) as list.
Pay as list or paragraph.
Schedule as list.
Now we need to output only HTML fragment.
Let's craft:
About the role
Models and delivers a distinctive and delightful customer experience by registering sales on the assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience. Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.
for prose. We must not repeat job title as heading. Not include Job ID. We must preserve all substantive information; do not invent or summarize away detail. Let's extract substantive info: - Models and delivers a distinctive and delightful customer experience. - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. - Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). - Operations Provides customers with courteous, friendly, fast, and efficient service. - Recommends items for sale to customer and recommends trade-up and/or companion items. - Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. - Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. - Implements Company asset protection procedures to identify and minimize profit loss. - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). - Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. - Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). - For consumable items, assists in stock rotation, using the first in, first out method and restock outs. - Has working knowledge of store systems and store equipment. - Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. - Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). - Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. - Complies with all company policies and procedures; maintains respectful relationships with coworkers. - Completes special assignments and other tasks as assigned. - Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications: - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: - Prefer six months of experience in a retail environment. - Prefer to have prior work experience with Walgreens. Pay: - Salary Range: $15.92 - $18 / Hourly - The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. Schedule: - Requires willingness to work flexible schedule, including evenings and weekend hours. (already in Basic Qualifications but we can note) We might combine schedule info under Schedule section. We need to avoid duplication. The schedule sentence appears in Basic Qualifications; we can keep it there but also maybe mention in Schedule. To avoid duplication, we could keep schedule info only under Schedule and not repeat in Basic Qualifications. But we must preserve all substantive information; we can keep it in both places? The instruction: do not repeat duplicated lines. So we should avoid duplicate sentences. So we should keep schedule info only once. Where to put? Probably under Schedule section, and remove from Basic Qualifications. But Basic Qualifications also includes language fluency requirement. So Basic Qualifications will just be language fluency. Thus: Basic Qualifications: - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Schedule: - Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications as above. Now we need to decide sections: About the role (maybe a brief paragraph summarizing role). Could use the first sentence: "Models and delivers a distinctive and delightful customer experience." plus maybe the register sentence. But we have many responsibilities; we could put About the role as a short paragraph summarizing the role: "Models and delivers a distinctive and delightful customer experience by registering sales, providing courteous checkout service, engaging customers, resolving issues, sharing best practices, etc." But we must not invent or summarize away detail; we can paraphrase but must preserve all substantive information. Summarizing may lose detail. Better to keep About the role as a short prose that includes the high-level description without listing all duties; then Responsibilities list the detailed duties. That seems acceptable: we keep the high-level description (the first few sentences) as About the role, and then Responsibilities as a list of duties. Let's extract About the role: The posting starts: "Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)." That's a bit run-on. We can make a paragraph: "Models and delivers a distinctive and delightful customer experience by registering sales on the assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience. Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits." That preserves the substance. Now Responsibilities: list all the duties from Operations, Training & Personal Development, etc. We'll create a
- with
- items.
We need to ensure we don't miss any duty.
Let's list duties from the text:
Operations:
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development:
- Attends training and completes PPLs requested by Manager or assigned by corporate.
We could also include the earlier customer experience duties (but those are covered in About the role). To avoid duplication, we might not repeat those in Responsibilities. However, the posting includes those as part of role; but we already captured them in About the role. It's okay to not duplicate.
Now Requirements (Basic Qualifications) as list.
Qualifications (Preferred Qualifications) as list.
Pay as list or paragraph.
Schedule as list.
Now we need to output only HTML fragment.
Let's craft:
About the role
Models and delivers a distinctive and delightful customer experience by registering sales on the assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience. Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.