Customer Service Associate - SemiTorr Group

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation. SemiTorr is a subsidiary of FloWorks USA LP, a privately held company located in Houston, TX.

About the role

The Customer Service Associate is responsible for overall order and service-related activities for FloWorks’ customer service function. Provides a variety of customer service support duties to customers, ensuring timely and accurate information is delivered in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support to ensure efficient and timely resolutions of customer service issues.

Responsibilities

• Responsible for entire order processing, which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments.
• Responds to internal and external inquiries in a timely manner, ensuring all requests are handled and completed daily.
• Prints and collects all MTR’s from the Metal Trace system and/or suppliers; confirms they correspond to the correct product, manufacturer, and any special requirements noted on the orders.
• Reviews and approves the complete order packet with 100% accuracy.
• Supports warehouse employees as needed.
• Maintains strong working relationships with internal and external customers.
• Resolves customer service issues.
• Ensures timely delivery of material and required documents by providing status updates when necessary.
• Responsible for MaxRecall scans and files.
• Performs various duties assigned by the supervisor.

Requirements

• High School Diploma or its equivalent.
• Good written and verbal/oral communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven with a positive attitude and demeanor.
• Customer service experience.
• MTR qualification is required.
• Excellent communication, time management, and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.

Physical Demands

• Frequently required to stand and walk.
• Continually required to sit and utilize hand and finger dexterity.
• Occasionally balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• Continually utilize visual acuity to read technical information and/or use a keyboard.
• Occasionally required to lift/push/carry items up to 25 pounds.
• Occasionally work near moving mechanical parts.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to loud noise (e.g., shop tool noises, electric motors, moving mechanical equipment).

Work Environment

This role operates in a professional office environment 95% of the time and 5% in a warehouse environment. Standard office equipment such as computers, phones, and printers are used.

Benefits

• Medical, Dental & Vision Insurance with multiple plan options.
• Company-paid Life and Disability Insurance.
• 401(k) with company match.
• Health Savings & Flexible Spending Accounts.
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity).
• Employee Assistance Program (includes 3 free counseling sessions).
• Identity Theft Protection at discounted rates.