Customer Service Associate- Part Time (25 Hours/Week)

Position Responsibilities

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Aid clinical customers with product usage and offer resolution via E-mail and phone
• Prepare and enter customer orders
• Cookordinate literature requests when necessary
• Support Clinical Sales and Inside Sales Account Managers by responding to product and/or literature requests
• Provide customer assistance in tracking packages, locating or replacing orders
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team

Qualifications

• Previous customer service experience required
• Experience in a product-related environment preferred
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• ERP/CRM/Salesforce experience highly desired
• Dental Degree or background a plus

Physical Demands

• Must be able to sit for up to 8 hours a day
• View computer monitor
• Move about effectively to fulfill the essential functions of the job
• Manual dexterity needed for alpha/numerical computer input
• Ability to perform filing duties
• Bend and lift 10-20 lbs

Benefits Offered

• Medical plan
• Prescription drug coverage
• Dental plan
• Retail savings plan
• Disability benefits
• Flexible spending account
• Voluntary benefits
• Time off program
• Wellness program