Customer Service Associate - Overnight

About the role

Founded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the laundromat “super store” concept — large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the “gold standard” for laundromat retail in the United States.

Why Work at Laundry Capital: Stability & Growth – join a company with 30 years of history and steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles. Team Culture – work with a supportive team in a fast‑paced, customer‑facing environment where contributions are visible and valued each shift. Flexibility – part‑time scheduling designed to work with your life, including overnight shift options for those who prefer non‑traditional hours. Recognition – be part of the brand the industry calls the “gold standard” of laundromat retail and help maintain that reputation every day. Sales bonus.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, and wash‑and‑fold orders, and address any other questions or concerns
• Accurately operate the register or point‑of‑sale system
• Maintain thorough knowledge of products sold and their uses, and encourage customers to purchase additional items
• Ensure retail items are neatly stocked at all times and communicate promptly with management when inventory or janitorial supplies run low
• Use log books to report building or equipment maintenance issues, and immediately inform a supervisor of any unsafe situations during a shift
• Accurately and consistently use log books; select the right equipment for the amount of laundry; resolve customer concerns to the best of their ability; inform a supervisor of any customer complaints or claims
• Adhere to all company policies and procedures, including attendance and uniform standards
• Follow all safety practices to prevent accidents and injuries to customers and employees
• Understand responsibilities during emergency situations such as fires, floods, and severe weather
• Maintain a safe environment inside and outside the store
• Continually walk the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed

Requirements

• Must be able to stand for up to 8+ hours per shift
• Must be able to lift up to 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must work well with others and remain calm in stressful situations
• Previous customer service or retail experience preferred
• Ability to resolve customer issues and complaints in a timely, professional manner
• Ability to perform tasks as assigned by management
• Ability to work a flexible schedule, including overnight hours

Pay

$16.50/hour

Schedule

Part‑time; overnight shift options available.

Benefits

• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Employee Assistance Program
• Flexible schedules for full‑time and part‑time employment
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program