customer service associate ii

About the role

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight safely in accordance with productivity standards.
• Merchandising and stocking as needed.
• Maintaining cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and ensuring all areas are neat and presentable.
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Managing sales transactions while working an assigned cash register.
• Maintaining security of cash and protecting company assets.
• Other duties as assigned.

Requirements & Skills

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents.
• Physical ability to lift 30–50 lb from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (with or without reasonable accommodation).
• Excellent customer service and relationship management skills.
• Strong organizational, communication, problem‑solving, and decision‑making skills.
• High level of integrity.
• Proficiency in basic math for cash accounting.

Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• Additional rewards to support health, wealth, and mental well‑being.

Schedule

Part‑time.

Location: 2536 Macarthur Town Center, Whitehall, Pennsylvania 18052.