Customer Service Associate I

About the role

Answer inbound calls about our products and services.
Understand policies and procedures used for daily operations.
Take accountability for customer satisfaction with a highly professional demeanor.
Demonstrate a strong phone presence while assisting those with less than perfect credit.
Achieve high satisfaction on customer surveys.
Participate in team meetings.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Requirements

• Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential.
• Bilingual skills are not required.
• Work Site: This job is offered on-site in Watertown.
• Employees must live within 50 miles of a PREMIER location or plan on relocating.
• Shift Options: Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
  Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm No Sundays!

Qualifications

• Full-time and part-time positions available.
• Pay: $17.25-19.15/hour starting, additional monthly incentives available.
• Training: Extensive paid training program, up to 3 weeks in length.
• Career path: From Associate I to Associate IV – each step earning an increase in pay.
• Additional pay: Earn up to an additional $3.50/hr. when working non-traditional hours.
• Bilingual skills: Compensated in the form of a 10% differential.
• Flexibility: Flex Scheduling opportunity for top performers.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to handle multiple tasks simultaneously.
• Strong problem-solving skills.

Benefits

• Full medical benefits for 20+ hours/week.
• FREE dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) – dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year.
• Fun Employee Parties.

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

Schedule

• Varying shift options available.