Customer Service Associate (CSA) / QSR Cook - Full Time

About the role

A Hybrid Customer Service Associate (CSA) / QSR Cook provides exceptional customer service while performing cashier, store operations, and quick-service restaurant (QSR) food preparation duties. This position works across both the front-of-house and foodservice areas of the store, assisting wherever needed to support efficient operations, excellent guest service, food quality, cleanliness, and safety.

Responsibilities

• Greet every guest in a friendly, professional, and welcoming manner.
• Provide exceptional customer service and create a positive shopping and foodservice experience.
• Respond to customer questions and concerns and escalate issues to management when appropriate.
• Promote loyalty programs, special promotions, foodservice offerings, and other store initiatives.
• Maintain a clean, organized, fully stocked, and customer-ready sales floor and foodservice area.
• Prepare, cook, portion, package, and merchandise food products according to established recipes, menu specifications, quality standards, and food safety procedures.
• Provide timely and accurate service to guests ordering food products.
• Communicate and cooperate with coworkers to support efficient front-of-house and foodservice operations.
• Operate the point-of-sale (POS) system accurately and efficiently.
• Process cash, credit, debit, EBT, and other forms of payment.
• Verify customer age and complete alcohol and tobacco transactions in accordance with applicable laws and company procedures.
• Maintain register accuracy and follow cash-handling procedures.
• Perform lottery, money orders, and other store services as assigned.
• Restock merchandise, coolers, impulse displays, and other assigned areas.
• Complete shift cleaning assignments and maintain overall store appearance.
• Assist with receiving merchandise and inventory replenishment.
• Assist with opening and closing procedures.
• Follow all company safety, security, and loss prevention procedures.

Requirements

• Must be 21 years of age or older.
• Full-time position with open availability, including mornings, evenings, weekends, holidays, and overtime as needed.
• Must obtain and maintain a valid Alcohol Awareness Card.
• Must obtain and maintain a valid Food Handler Safety Card.
• Ability to lift up to 50 pounds and stand and walk for extended periods.
• Ability to work around hot surfaces, ovens, grills, fryers, steam, sharp equipment, cleaning chemicals, and refrigerated/freezer areas.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Ability to perform the essential functions of the position with or without reasonable accommodation.