Customer Service Associate

Benefits

• Employee discounts
• Free food & snacks
• Free uniforms
• Training & development

Key Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
• Schedule new members for their initial Success Sessions to help launch their fitness journey.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain the front desk, lobby, and gym floor to company cleanliness standards.
• Support sales and marketing efforts, including local outreach and promotional events.
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
• Monitor club access and follow company safety and security procedures.
• Aid team members with operations, cleaning, and light maintenance tasks as needed.
• Uphold all Workout Anytime policies, member privacy, and brand standards.

Qualifications

• Strong communication and customer service skills
• Positive, energetic ATTITUDE with a passion for helping people
• Previous experience in hospitality, retail, or fitness preferred
• Comfortable working with computers, POS systems, and scheduling tools
• Reliable, punctual, and organized with strong attention to detail
• Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements

• Ability to stand or walk for extended periods
• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
• Comfortable working in an active gym environment

About Workout Anytime

Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.