Customer Service Associate
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patients' lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.
About our Clinic
Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.
About the role
A Day in the Life of a Customer Service Associate (CSA) with Salud:
Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and check them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints, and so much more to ensure a positive experience for all of our patients.
Responsibilities
- Welcome patients as the first point of contact prior to medical appointments
- Serve as greeter, front desk receptionist, and/or cashier
- Check patients in and out for all appointment types
- Make reminder calls to patients
- Answer patient questions and manage complaints
- Explain and summarize complex concepts in an understandable way
- Work collaboratively with the patient care team
Requirements
- Graduation from an accredited high school or GED is required
- One year of front desk/customer service experience in a medical setting preferred
- Bilingual English/Spanish preferred
- Sensitivity to the low-income and ethnic minority community
- Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
- Ability to work evening or weekend hours
- Ability to work under stress
Skills
- Ability to communicate clearly and appropriately with patients
- Professionalism and a positive attitude
- Proficient in elementary math
- Reading comprehension and writing skills
- Keyboarding and word processing skills
- One year of clerical office experience preferred
- Familiarity with medical/dental terminology preferred
- Ability to read, understand, and follow oral and written instructions
- Ability to recognize, evaluate, solve problems, and correct errors
- Exhibits excellent customer service
- Computer systems applications (MS Office, PowerPoint, Chrome, etc.)
Pay
Starting Wage: $19.50 to $22.50 per hour
Schedule
- Mondays and Fridays: 7:25 am to 4:25 pm
- Tuesdays and Wednesdays: 7:25 am to 8:25 pm
- Thursdays off
Benefits
- Comprehensive medical PPO plan (similar to ACA Exchange Platinum Benefit Coverage Levels)
- Low employee premiums with rich benefits
- $25 Primary Care Physician and Specialist co-pays (in-network)
- Low deductibles and co-insurance
- Free provider visits and services at all Salud facilities
- Preferred prescription pricing at Salud pharmacies
- Dental PPO plan with employee discounts at all Salud dental facilities
- Vision coverage
- Generous vacation accrual
- 10 paid holidays per year (includes 2 floating holidays and paid birthday)
- Up to 8 paid accrued sick days per year
- Defined Contribution Pension Plan: Salud contributes 5% of your compensation each month (no employee contribution required)
- 403b Retirement savings plan (pre-tax or after-tax Roth contributions)
- Flexible Spending Accounts
- Basic Life and AD&D insurance
- Supplemental Life and AD&D insurance
- Short-term and long-term disability insurance
- Accident and critical illness insurance
- Employee Assistance Program